Tessa Tan orders a sweatshirt from Armani Exchange, but it doesn’t fit. Why won’t the company exchange it for her?
When the console on Suzanne Kailey’s NordicTrack stops working, the company tries to fix it. But it can’t. Is a refund in order?
What’s wrong with Robin Hogue’s Acura TLX? And why won’t Acura cover her warranty repairs?
The COVID-19 outbreak cancels Mike Feehrer’s wedding. But Relics Rental, a wedding rental business, wants to keep the $3,534 he paid. Can it do that?
The Chartered Financial Analyst (CFA) exam Nikita Kejriwal was supposed to take has been canceled. Can she get a refund?
I ordered an HP Pavilion laptop from Sam's Club recently and paid $856 for it. I never received it.
I recently received seven fraudulent transactions on my PayPal account.
After JetBlue cancels Deborah Luiz’s flight from St. Maarten to Boston, her credit card promises to refund her points and airfare.
Sears promises Diana Linville a refund for her freezer. But the money seems to be frozen in the company’s accounts.
There’s a blob on the screen of Pam Harper’s new Samsung TV. She wants a refund or replacement, but the company wants to fix it. Who’s right?
When Sherrie Segall orders a “walnut” platform storage bed from Groupon, she assumes it’s made of wood. It’s actually made of particleboard. Can she get her money back?
Lourdes Whiteman’s new hearing aid from Audien Hearing isn’t what she expected. And neither is the company’s 30-day refund policy. Audien is offering her only half of her money back. Why?
Where’s Cheri Davis’ furniture?
My husband, Tony, lives and breathes Christmas.
What if you ordered a $1,200 garden shed online, but instead, the scammer sends you only a free Costco magazine?
After Sheila Korte returns the nonworking Bose headset she bought online, eBay shortchanges her by $99 on her return. Worse, she can’t even get in touch with the seller to appeal the decision. Is she out of luck?
When Lisa Huynh accidentally double-books herself at an Airbnb, she tries to cancel one of the stays. But Airbnb insists that she keep her reservation, even though she can’t be in two places at the same time. Is there a way to cancel one booking?
After TAP Air Portugal cancels Alexandra Rose’s flights from Washington to Italy, the airline promises her a refund. Then it stalls.
When Red Roof Inn charges Mindy Haggerty a cleaning fee for smoking in her room, she refuses to pay. Why? She doesn’t smoke. Can she find justice?
Earthquakes are swarming the southwest corner of Puerto Rico — exactly where Nick Hinrichs is scheduled to vacation. He wants to cancel his vacation, but his resort won’t give him a refund. Can he cancel his Puerto Rico hotel stay because of the earthquake swarms?
When James Talbot tries to make a hotel reservation through the Orbitz app, the booking doesn’t go through. But then, he gets a confirmation for two reservations. Should Orbitz offer a refund when a reservation didn’t go through?
Adam Gonia and his wife check into — and out of — a vacation rental they feel is dangerous. But Airbnb won’t refund their money. Do they have a case? If an Airbnb isn’t safe, can you get a refund?
After Singapore Airlines airline cancels her flight, Kit San Sin and her husband are due a refund. But the airline won’t pay up, despite assurances. Where’s her Singapore Airlines refund?
After Hari Sharma’s colleague gets injured on a trip to Papua New Guinea, he asks for a refund on his airline ticket. Expedia promises a refund but then tells him to deal directly with the airline. Is the money lost?
Doreen Shew’s flight from San Jose to Honolulu is canceled during the pandemic. But instead of offering a refund, her airline only wants to give her a flight credit.
There’s no hot water in Wayne Morse’s London vacation rental. Who should cover the cost of his move to a hotel?
Why is Candlewood Suites charging Annika Pigford a $250 cleaning fee? Does she have any way of appealing the fee, or is she out of luck?
Jill Caruana’s family can’t get to New York City for their Airbnb rental. But neither Airbnb nor their host is responding to their request for a refund. Can they get their money back for their Airbnb rental?
Is Airbnb following its own coronavirus cancellation rules? Kimberly Chong doesn’t think so, and she’s about to lose several nights in Madrid and Paris because of it. Can she get a refund or is she stuck with the bill?
Elena Lopez is trying to get a refund from Airbnb after canceling her stay in London. But the site isn’t making it easy. Is getting an Airbnb refund impossible?
After Valerie Smith’s husband suffers a stroke, she cancels her Vantage Deluxe World Travel vacation to Vietnam and Cambodia. But now her insurance claim through Trip Mate is in limbo. What’s going on?
When Patricia Fuja cancels her West Coast tour after the coronavirus outbreak, she tries to get a refund from her tour operator. But why is it taking so long?