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Tricia Lewis cancels a Dave Chapelle and Joe Rogan show in New Orleans because of surging COVID cases. Vivid Seats refuses her request for a refund. Is there a way to get her money back?
Why did Kate Syverson’s rent just go up by $157 a month? And why is her apartment manager threatening to take her to court if she won’t pay $1,048 in back rent?
Joe Herman decides to try a new airline called Breeze Airways to fly from Hartford to Charleston, S.C. But on his return, the carrier leaves him behind. Is he owed anything?
Beth Tananbaum cancels her Hawaii vacation at the height of the pandemic. But Hotels.com will only offer her a voucher for her accommodations — and it’s about to expire. Can she get a refund?
When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?
Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?
After the Schitt’s Creek reunion tour is canceled, Lori Glazer wants a refund for her tickets. But Tickets-Center.com is only offering a credit. Can it do that?
When Delta Air Lines reschedules Terry Kulka’s flight, she wants a refund. But the airline will only offer a credit. Who’s right?
The freezer section of Lorra Manuel’s new Kenmore Elite refrigerator doesn’t work. She wants a replacement, but Sears and a subcontractor called Transformco are taking their time with her case. How can she persuade them to hurry up?
I want to return my CBD gummies. Why can’t I? Chrissie Klinkowski returns her CBD gummies to Green Ape CBD. But the company is taking its time with the refund and wants to charge her a $5 restocking fee. Can it do that?
After Ekaterina Quinones returns her merchandise to T.J. Maxx, it agrees to a full refund. Then it fails to repay the money. What’s going on?
Bev Pettit’s photo workshop is canceled during the pandemic. But the company won’t give her a refund. Is that their final answer?
Myra Washington’s Electrolux refrigerator doesn’t work. In fact, it has never worked. Why won’t the company repair it for her?
Greg Johnson orders a refrigerator from Sears, but it never arrives. When he tries to cancel, Sears keeps his money. Can he get a refund?
Why won’t PayPal refund the mysterious $100 donation made from Jon Lau’s account? It won’t say —and it won’t pay the money, either.
After organizers cancel the Tampa Bay Blues Festival, they refuse to give Donna Dandrea and her husband a refund. Can they do that?
Cornelia Spiegel asks for and receives a refund for a coat from Saks.com. Then the company charges her for it again. Can she get her money back?
Ticketmaster still owes Matthew Gerstman a $2,031 refund for a canceled Taylor Swift concert. A year later, he is seeing red.
Dorothy McKenna cancels her flight to Europe at the start of the pandemic. But why is Iberia keeping her money? And why isn’t Expedia helping her?
Diane Dukes can’t make it to comedian Ron White’s show after she receives a cancer diagnosis. Is there a way to get a refund for the event?
Kerri Nigro’s new Frigidaire freezer doesn’t work. The company tried, but can’t fix it. How about a replacement?
Darrick Collins thinks he’s going to pay $20 for a ride in Los Angeles. But Uber charges him $98 instead. What’s going on?
When Janice Hansen loses her $100 Visa gift card, the company promises to replace it. But the replacement never shows up.
Mary Andrews’ European cruises are canceled during the pandemic. But the refund for her airfare is still missing. Will she ever get her money back?
Sherry Tedeschi's Groupon order goes sideways when she orders a medical product but never gets it. Then Groupon bills her twice. Can she get a refund?
Where are the photos of Troy Nicholas's granddaughter? JC Penney's studio promised them four months ago, but there's no sign of them. Are they lost forever?
The FM 100 app installed in Matthew Scothorn’s kitchen doesn’t work. The manufacturer knows it. But can he get a refund?
Daniel Quinn-Shea’s airlines cancel his flights to Lisbon during the pandemic. But Ovago, his online agency, is taking its time with a refund.
When Home Depot loses Jennifer Gaetjens’s refrigerator order, it offers a fix she doesn’t like: Pay an extra $700 for the appliance. Is there any way to get Home Depot to honor the original price?
When Aaron Lasenyik cancels his Sears appliance layaway order, the company stalls on a refund. How can he get his money back?
Wandra Harmsen’s eBay order gets sent to Florida by mistake. Can she get a refund for the $387 she spent?
When Zachary Bucholtz orders a Canon lens from eBay, he receives a Sony lens. Can he get a refund?
When Tatiana Litvin tries to return her Tempur-Pedic bed, the company promises a quick return. But it’s been two months. When will someone pick up her mattress – and return her money?
Erica Goode’s boots, ordered from Saks Fifth Avenue online, don’t fit. She sends the footwear back, but the package is lost. Is her refund lost, too?
Tom Kenny›s Pixel 3A phone stops working. Google promised to replace it, but stalls for three months. How can he get a new phone?
Diane Luedtke’s Groupon for TSA PreCheck doesn’t work. Can she persuade the company to refund it?
The seat belts on Richard Johnson’s Lexus RX350 won’t release. But his dealership can’t help him. How do you fix this?
Tessa Tan orders a sweatshirt from Armani Exchange, but it doesn’t fit. Why won’t the company exchange it for her?
When the console on Suzanne Kailey’s NordicTrack stops working, the company tries to fix it. But it can’t. Is a refund in order?
What’s wrong with Robin Hogue’s Acura TLX? And why won’t Acura cover her warranty repairs?
The COVID-19 outbreak cancels Mike Feehrer’s wedding. But Relics Rental, a wedding rental business, wants to keep the $3,534 he paid. Can it do that?
The Chartered Financial Analyst (CFA) exam Nikita Kejriwal was supposed to take has been canceled. Can she get a refund?