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When Lisa Huynh accidentally double-books herself at an Airbnb, she tries to cancel one of the stays. But Airbnb insists that she keep her reservation, even though she can’t be in two places at the same time. Is there a way to cancel one booking?

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After TAP Air Portugal cancels Alexandra Rose’s flights from Washington to Italy, the airline promises her a refund. Then it stalls.

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When Red Roof Inn charges Mindy Haggerty a cleaning fee for smoking in her room, she refuses to pay. Why? She doesn’t smoke. Can she find justice?

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Earthquakes are swarming the southwest corner of Puerto Rico — exactly where Nick Hinrichs is scheduled to vacation. He wants to cancel his vacation, but his resort won’t give him a refund. Can he cancel his Puerto Rico hotel stay because of the earthquake swarms?

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When James Talbot tries to make a hotel reservation through the Orbitz app, the booking doesn’t go through. But then, he gets a confirmation for two reservations. Should Orbitz offer a refund when a reservation didn’t go through?

By Chris Elliott, Syndicated Columnist September 26, 2020
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Adam Gonia and his wife check into — and out of — a vacation rental they feel is dangerous. But Airbnb won’t refund their money. Do they have a case? If an Airbnb isn’t safe, can you get a refund?

By Chris Elliott, Syndicated Columnist September 19, 2020
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After Singapore Airlines airline cancels her flight, Kit San Sin and her husband are due a refund. But the airline won’t pay up, despite assurances. Where’s her Singapore Airlines refund?

By Chris Elliott, Syndicated Columnist September 12, 2020
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After Hari Sharma’s colleague gets injured on a trip to Papua New Guinea, he asks for a refund on his airline ticket. Expedia promises a refund but then tells him to deal directly with the airline. Is the money lost?

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Doreen Shew’s flight from San Jose to Honolulu is canceled during the pandemic. But instead of offering a refund, her airline only wants to give her a flight credit.

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There’s no hot water in Wayne Morse’s London vacation rental. Who should cover the cost of his move to a hotel?

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Why is Candlewood Suites charging Annika Pigford a $250 cleaning fee? Does she have any way of appealing the fee, or is she out of luck?

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Jill Caruana’s family can’t get to New York City for their Airbnb rental. But neither Airbnb nor their host is responding to their request for a refund. Can they get their money back for their Airbnb rental?

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Is Airbnb following its own coronavirus cancellation rules? Kimberly Chong doesn’t think so, and she’s about to lose several nights in Madrid and Paris because of it. Can she get a refund or is she stuck with the bill?

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Elena Lopez is trying to get a refund from Airbnb after canceling her stay in London. But the site isn’t making it easy. Is getting an Airbnb refund impossible?

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After Valerie Smith’s husband suffers a stroke, she cancels her Vantage Deluxe World Travel vacation to Vietnam and Cambodia. But now her insurance claim through Trip Mate is in limbo. What’s going on?

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When Patricia Fuja cancels her West Coast tour after the coronavirus outbreak, she tries to get a refund from her tour operator. But why is it taking so long?

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A mechanical problem delays Mary Vogel’s flight from Chicago to Madrid.

By Chris Elliott, Syndicated Columnist March 7, 2020
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When Hertz refuses to rent a car to Wendy Thomas, her online travel agency insists on charging her for the insurance anyway. Is there any way to get her money back?

By Christopher Elliot, syndicated columnist February 29, 2020
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Meghan Allen and her husband make a down payment on a Palladium Travel Club membership. If they have second thoughts, are they stuck with their purchase? Maybe not.

By Chris Elliott, Syndicated Columnist February 22, 2020
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When Robin Legan rents a car from Sixt in France, a representative assures her that she won’t be charged for pre-existing damage to the vehicle’s door.

By Chris Elliott, Syndicated Columnist February 15, 2020
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Enterprise has filed a damage claim on Sarah Baker’s rental.

By Chris Elliott, Syndicated Columnist February 8, 2020
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Robert Jackson’s Airbnb account is suspended. But the company won’t tell him why he’s locked out. Can this consumer advocate resolve the problem?

By Chris Elliott, Syndicated Columnist February 1, 2020
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When Joel Koehn checks out of a Days Inn property in St. Paul, Minnesota, the property has a surprise for him: a $150 fee to clean the bed. Does he have to pay this Days Inn cleaning fee?

By Chris Elliott, Syndicated Columnist January 25, 2020
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After Delta Air Lines damages Mardella Carlson’s bag, she files a claim.

By Chris Elliott, Syndicated Columnist January 18, 2020
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When David Papay’s sleeper compartment from Paris to Venice turns into an uncomfortable bus ride, a rail line representative offers him a refund.

By Chris Elliott, Syndicated Columnist January 11, 2020
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When Larry Day tries to book a room in Amsterdam, his online travel agency displays an error message.

By Chris Elliott, Syndicated Columnist January 4, 2020
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Does American Airlines’ 24-hour refund rule apply to gift cards?

By Chris Elliott, Syndicated Columnist December 28, 2019
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Linda Sattler isn’t getting the Vrbo deposit refund she expected. Why won’t the vacation rental site send her the money?

By Chris Elliott, Syndicated Columnist December 21, 2019
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Dale Abbuhl’s room at the InterContinental New York Barclay was supposed to cost $863.

By Chris Elliott, Syndicated Columnist December 14, 2019
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Steve Verna wants to know how to change a flight for free. After all, American Airlines has canceled the last leg of his trip.

By Chris Elliott, Syndicated Columnist December 7, 2019
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Uros Rustja shows up at the Hotel Korkem, in Astana, Kazakhstan, with a prepaid reservation.

By Chris Elliott, Syndicated Columnist November 16, 2019
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After the price of Celeste Brown’s all-inclusive resort falls by more than $1,000, she asks Expedia to adjust the price under the Expedia Hotel Price Guarantee.

By Chris Elliott, Syndicated Columnist November 9, 2019
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When Robert Hughes’ aunt dies, he books a flight to the funeral in Omaha.

By Chris Elliott, Syndicated Columnist November 2, 2019
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When Rohita Land books a room at the Riu Palace Tropical Bay through Orbitz, the site offers her a $470 room credit.

By Chris Elliott, Syndicated Columnist October 26, 2019
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After the Hotel San Giorgio in Italy turns Robert Arbanas away, it promises him a refund. So where’s his money?

By Chris Elliott, Syndicated Columnist October 19, 2019
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Why is Chiaka Aribeana banned from Airbnb? And is there any way to get her unbanned?

By Chris Elliott, Syndicated Columnist October 12, 2019
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After Adeline Xayavong’s father dies, she asks Gate 1 Travel to refund her trip to New York. But months later, she’s still waiting. What’s going on?

By Chris Elliott, Syndicated Columnist October 5, 2019
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