
October 5, 2019
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When Lisa Huynh accidentally double-books herself at an Airbnb, she tries to cancel one of the stays. But Airbnb insists that she keep her reservation, even though she can’t be in two places at the same time. Is there a way to cancel one booking?

After TAP Air Portugal cancels Alexandra Rose’s flights from Washington to Italy, the airline promises her a refund. Then it stalls.

When Red Roof Inn charges Mindy Haggerty a cleaning fee for smoking in her room, she refuses to pay. Why? She doesn’t smoke. Can she find justice?

Earthquakes are swarming the southwest corner of Puerto Rico — exactly where Nick Hinrichs is scheduled to vacation. He wants to cancel his vacation, but his resort won’t give him a refund. Can he cancel his Puerto Rico hotel stay because of the earthquake swarms?

When James Talbot tries to make a hotel reservation through the Orbitz app, the booking doesn’t go through. But then, he gets a confirmation for two reservations. Should Orbitz offer a refund when a reservation didn’t go through?

Adam Gonia and his wife check into — and out of — a vacation rental they feel is dangerous. But Airbnb won’t refund their money. Do they have a case? If an Airbnb isn’t safe, can you get a refund?

After Singapore Airlines airline cancels her flight, Kit San Sin and her husband are due a refund. But the airline won’t pay up, despite assurances. Where’s her Singapore Airlines refund?

After Hari Sharma’s colleague gets injured on a trip to Papua New Guinea, he asks for a refund on his airline ticket. Expedia promises a refund but then tells him to deal directly with the airline. Is the money lost?

Doreen Shew’s flight from San Jose to Honolulu is canceled during the pandemic. But instead of offering a refund, her airline only wants to give her a flight credit.

There’s no hot water in Wayne Morse’s London vacation rental. Who should cover the cost of his move to a hotel?

Why is Candlewood Suites charging Annika Pigford a $250 cleaning fee? Does she have any way of appealing the fee, or is she out of luck?

Jill Caruana’s family can’t get to New York City for their Airbnb rental. But neither Airbnb nor their host is responding to their request for a refund. Can they get their money back for their Airbnb rental?

Is Airbnb following its own coronavirus cancellation rules? Kimberly Chong doesn’t think so, and she’s about to lose several nights in Madrid and Paris because of it. Can she get a refund or is she stuck with the bill?

Elena Lopez is trying to get a refund from Airbnb after canceling her stay in London. But the site isn’t making it easy. Is getting an Airbnb refund impossible?

After Valerie Smith’s husband suffers a stroke, she cancels her Vantage Deluxe World Travel vacation to Vietnam and Cambodia. But now her insurance claim through Trip Mate is in limbo. What’s going on?

When Patricia Fuja cancels her West Coast tour after the coronavirus outbreak, she tries to get a refund from her tour operator. But why is it taking so long?