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Fri, Feb. 28

Business in Brief: Salon stylist in Prescott receives JCPenney Champions Award

Salon stylist in Prescott receives JCPenney Champions Award

China Henson, a JCPenney salon stylist at the Prescott Gateway Mall, recently received the company’s 2018 Champions Award for salon performance and for her commitment to serving customers.

The award recognizes the top 10% of JCPenney salon professionals who earned the most business through hair, skin or nail services.

The company has more than 750 salons and 10,000 stylists nationwide. Henson was among a select few presented with the Champions Award last month in recognition of this outstanding achievement, according to a news release from JCPenney.

APS temporarily halts customer disconnects, will review policies

Arizona Public Service (APS) announced Thursday, June 13, that it will temporarily suspend disconnections for residential customers who are behind on their payments and launch a review of its disconnection policies, according to a news release.

The decision was driven by a number of factors, including recent public comments at Arizona Corporation Commission open meetings and conversations with community stakeholders about customer care and safety; the onset of summer heat; and reports of a 2018 customer death in which heat may have been a contributing factor after electricity service was disconnected.

“Our hearts go out to the family of the customer,” APS stated in the news release. “The safety of our fellow Arizonans is our top priority. We want all our customers to stay connected, especially during the summer.”

Over the next 30 days, APS will conduct a thorough review of its disconnection policies, bringing together a group of community organizations, advocates for limited-income customers and other public agencies to work on the best options to help customers keep their service connected, APS added.

Customers will still be billed for energy usage during the suspension of disconnections, and responsible for paying their bills in a timely manner. APS offers a number of assistance programs including payment arrangements, due-date extensions and bill support programs. There are also options for customers who may want to pick a preferred due date, set up auto payment or enroll in the Safety Net program, a resource for customers who may need extra help with bill reminders.

Customers can reach the APS care center between 7 a.m. and 7 p.m. weekdays at 800-253-9405 (outside of Phoenix), as well as visit for more information.

“We are working to serve our customers better and will use this time as an opportunity to improve the way we serve customers whose accounts become at risk of disconnection,” the news release states.

Information provided by Arizona Public Service.

Anderson joins Realty Executives Northern Arizona

Realty Executives has welcomed top-producing agent Kim Anderson to Realty Executives Northern Arizona — headquartered in Prescott, according to a news release.

With over 25 years of extensive real estate knowledge and experience in Payson and the Rim Country area, Anderson heads one of the top real estate teams in the market.

Anderson, a 20-year resident of Payson, is an active member of the community and has built a successful career specializing in first-time home buyers, luxury homes, golf communities and more. Using her skills in negotiation, marketing and technology, Anderson creates the best experience for her clients.

Previously at Berkshire Hathaway, Anderson has continually ranked in the top 5% nationwide and named “Company Realtor of the Year.”

Realty Executives Northern Arizona has served the Greater Prescott area for over 13 years. It serves Prescott, Prescott Valley, Dewey, Chino Valley, Sedona, Cottonwood, Camp Verde, Verde Valley, Payson, Happy Jack and cities throughout central and northern Arizona.

Information provided by Realty Executives.

IRS face-to-face service options available in Prescott

The IRS now offers Virtual Service Delivery, a web-based communication channel that allows taxpayers to speak directly with an IRS assistor through a secure computer link. VSD is comparable to other face-to-face communication tools such as FaceTime or Skype. These sites are generally located in IRS community partner sites, Low Income Tax Clients and other locations.

The IRS is providing VSD at Catholic Charities, 434 W. Gurley St., so residents of Prescott and neighboring communities can interact directly with an IRS representative.

Virtual assistance is available by appointment by calling 844-545-5640 to speak to an IRS customer service representative. The representative has access to the same taxpayer account information as a Taxpayer Assistance Center employee and can resolve many issues over the phone. If face-to-face help is still needed, the representative will schedule an appointment at the local VSD facility, providing the time, date and location of the appointment. also offers online options for tax help.

For additional information on available services, check out Publication 5136, the IRS Services Guide.

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