Letter: Avoiding United Airlines
The United Airlines incident did effect our decision in the choice of airlines or our next flight in late August. Yesterday we booked our flight from Phoenix to Boston on Delta Airlines. We had considered United Airlines and American Airlines, but we have always received better service on Delta. We have flown with United in the past to Australia, Hawaii, France, Germany, Washington D.C. to Phoenix, Los Angeles to Huston and Ft. Lauderdale etc. We have had flights that were overbooked and each time the request for people to give up their seats was done prior to boarding with incentives. Most of our flights have been done with tour or cruises involved. A majority of those incentives I have booked our flights separate from the tour or cruises, but have found in our last couple of trips that it worked out better to book our flight thru the tour operator using our preferred airline – Delta Airlines.