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Fri, July 19

Cable One customers experiencing an all-digital transition

Cable One began an $11 million quad-city area upgrade in 2013 and customers are beginning to see the initial effects, including channel lineups.

The upgrade entailed Cable One transitioning its entire system from analog to digital, according to Cable One's website. Analog is a hard-wire cable service customers have been able to receive by plugging a coaxial cable into their televisions from the wall to get 50 analog channels. The all-digital platform will replace this hardwire system with an all-digital satellite receiver that looks like a little black box.

Another part of the transition is changing the channel lineup. The new lineup is being implemented in phases. All televisions with a Motorola set-top box, TiVo or CableCARD changed Tuesday, Sept. 1. The rest of the lineup changes will be complete by Friday, Sept. 4.

The all-digital devices (black boxes) required in each Cable One customer's home will begin rolling out Tuesday, Sept. 8. Cable One will provide up to two of the devices to each residential or business cable customer at no charge. However, additional devices will cost $5 a month.

If you are a Cable One customer and your television is connected to a cable and does not have a set-top box or CableCARD, the existing channel lineup will remain as-is until you connect your new all-digital device to your television.

"In all-digital systems, to receive cable TV service, all televisions will need a CableCARD or a Motorola receiver or DVR or a new All Digital Device," according to Cable One's all-digital device user guide.

However, Cable One has not increased its customer pricing as a result of its infrastructure upgrades, Cable One Public Relations Director Trish Niemann said.

For more information, go to https://www.cableone.net/FYH/Pages/lineupchange.aspx, where many questions concerning the transition are concisely answered.

Follow Max Efrein on Twitter @mefrein. Reach him at 928-445-3333 ext. 1105, or 928-642-7864.

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