Motorcycle dealership an onramp to the open road
Q & A with Dick and Beverly Doughton and their son Kyle Rose, owners of Grand Canyon Harley-Davidson at 10434 Highway 69, Mayer. The dealership is open from 9 a.m. to 5 p.m. Tuesdays through Saturdays and from 10 a.m. to 4 p.m. Sundays. For additional information, call 632-4009 or visit www.grandcanyon hd.com.
Q: How did you get into this business?
Beverly: In 2001, we purchased the Grand Canyon Harley-Davidson dealership in Bellemont, 10 miles west of Flagstaff on I-40, from Chuck Crockett. In 2002, the Mayer location was opened, followed by the Prescott Whiskey Row store in 2003 and the Sedona store in 2005.
Q: What service do you provide in the community?
Dick: Grand Canyon Harley-Davidson is the only authorized dealership in Yavapai and Coconino counties that delivers Harley-Davidson motorcycles, parts, service and clothes.
In addition, the dealership and the Yavapai Harley Owners Group in Mayer and the Grand Canyon Harley Owners Group in Bellemont are active in supporting local charities such as the Yavapai Food Bank, St. Vincent DePaul, trash pickup on Highway 69 in Mayer, participation in the Prescott Christmas Parade and the annual veteran appreciation day hosted at the Mayer dealership for veterans from the VA Hospital.
Q: What is the key to your business longevity?
Kyle: Delivering premier products and services, valuing our customers and staff, and treating all of our customers with fairness and respect.
Q: What is the best business advice you've given and received?
Dick: Customer service is the first priority, so always look after your customers and value your staff.
Q: What's something unique about you?
Kyle: We are a family-owned business and maintain a friendly atmosphere fostering the Harley-Davidson community of fun and camaraderie.
Q: How many hours a week do you work?
Kyle: Sixty to 70 hours on average - more during events such as the Arizona HOG Rally in Williams.
Q: How are you handling the economy?
Beverly: Like other businesses, we have adapted to changing conditions and stressed the value of our customers.
Q: If you could take a week away, what would you do?
Kyle: After thousands of miles of riding, I still feel the joy and freedom of riding, so I would ride my Harley-Davidson on a cross-country trip.
Q: What's something unique about your business?
Beverly: We are a family-owned and -operated business. Our customers enjoy fun and a culture of camaraderie, making good friends, supporting good causes and having fun.
Kyle: I grew up riding dirt-bikes starting at the age of 8 with my uncle. I bought my first Harley before I was 30 and I was hooked. Since then it has been one heck of a ride running the business, and a whole lot of fun, as there is nothing like doing something for work that you have a true passion for.