Originally Published: December 30, 2010 10 p.m.
Q & A with Troy Koski, owner with wife Rhonda of TDK Comfort Systems Inc. at 1940 S. Highway 89, Suite D, Chino Valley. Business hours are 7:30 a.m. to 4:30 p.m. weekdays and Saturdays by appointment. 636-0846; www. tdkcomfortsystems.com
Q: How did you get into this business?
A: "I moved to the Prescott area in 1982 from Tucson to go to Yavapai College building program. I loved the area and moved back after summer break in 1983. I held odd jobs until December of 1994 when I took a job with the local heating and A/C company Temp Control. I took a serious interest after several years of working in the field and enjoyed the trade due to the many different aspects of it - it's never the same thing twice."
Q: What service do you provide in the community?
A: "We provide a full-service heating-and-cooling company for both residential and commercial buildings, hot-water solar, radiant-floor heating and whole-home energy analysis, duct cleaning and many indoor air-quality products."
Q: What's the best business advice you've given and received?
A: "The best advice I've received is to never stop learning, and change is inevitable."
Q: How are you handling the economy?
A: "With a lot of prayer! We have been blessed to keep many of our loyal customers in the service department. We have traveled a little farther from the tri-city area to find new work."
Q: What's the key to your business longevity?
A: "Hiring and training quality co-workers, and doing what we say we're going to do. Keeping up with technology."
Q: How many hours a week do you work?
A: "I put in the normal 55-70 for a business owner."
Q: If you could take a week away, what would you do?
A: "Go fishing and camping."
Q: What's something unique about your business?
A: "We are the only HVAC contractor in Yavapai County to be BPI-certified (by the Building Performance Institute). This gives us qualifications and tools to perform whole-house analysis in order to find why homes are difficult to heat and cool or costly to heat and cool."