Originally Published: December 1, 2018 4:14 p.m.
With a standing-room-only crowd overflowing out of the Champagne Ballroom at the Paris Las Vegas, the RVBusiness magazine 2018 Top 50 Dealers Awards reception honored North American RV dealers on Nov. 7, during the annual RV Dealers Association International Convention/Expo for their outstanding customer service, community involvement and general excellence in overall operations.
Among the RVB Top 50 was local dealer Affinity RV, which also received special distinction as one of five Blue Ribbon honorees singled out for their exemplary performances. “We are honored and humbled to again be chosen as one of the top dealers in the U.S, and Canada,” said Affinity RV Owner Bob Been. “In addition, to be named a top-five Blue Ribbon award winner makes the honor even more special.”
The process for determining the 2018 RVBusiness Top 50 Awards was an involved one, beginning with harvesting qualified nominees. RV manufacturers were asked to put forth dealer partners based not on sales volume but whom they felt exemplify RVB Top 50 qualities and practices. Those dealers were invited to complete the program’s extensive application. Then, an expanded 11-person panel of independent industry insiders met in an intensive two-day, closed-door session in September to review the applications and complete their selections. “We were able to field a judging panel that had expanded familiarity and experience with customer service operations at RV dealerships across North America,” reported BJ Thompson of marketing firm BJ Thompson Associates, which has helped organize the RVB Top 50 program since its founding in 2008. “Many dealers continue to refine the quality of their operations, place even more emphasis on customer service and sharpen their focus on technician effectiveness.”
RVBusiness Publisher Sherm Goldenberg said the RVB Top 50 award continues to gain momentum and value among North American dealers, contributing to the program’s mission to elevate the industry as a whole.
“We’re pleased with the increased recognition that these awards are garnering in both the U.S. and Canadian recreation vehicle markets, and it also provides a unique benchmarking tool for a wide array of retailers to examine their own operations and see how they measure up to industry standards and their own expectations on the brink of the 2019 model year,” Goldenberg said.
Been added: “Being honored is a tribute to our great team of employees. They work hard every day to provide a great experience for our customers and to be recognized as a top five of fifty with this award, is a great tribute to them and their efforts.”
For more information about Affinity RV, visit www.affinityrv.com or call 928-445-7910.
Information provided by Affinity RV.